Hi there, I'm Yihui.
I'm a service designer with a master's degree in service design from SCAD.
Previously worked in service design, user experience design, and design research @ Truist Bank, Wayfair, SCADpro x Deloitte, and Philips.
I'm seeking a way to create an impact in people’s lives every day.
Welcome to see my work.
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Design a community platform to help to reconnect with each other emotionally and spiritually during the pandemic time. User Experience Design Research
Collaborative project with Deloitte reimagining the online interaction and general framework of the. Gov Site. Service Design | Design Research
A Service Concept Proposal For 21st Century Universal Studio Orlando
Service Design | User Experience Design | Design Research
Deliver a maintenance app that engages people to find and share joy under a safe-social distance.
Service Design | User Experience Design
Wizard Magic Conference
2020 | Full-time | Shanghai, China
ABOUT ME
Work Experience
Truist Bank |
Service Designer
Aug.2022 - Apr. 2023 | Full-time | Charlotte, NC, US
Worked with cross-disciplinary teams on Client Journey Transformation initiatives across small business and commercial client segments:
Front and Back Stage Experience Design: Designed end-to-end lending experience blueprints to identify pain points and solutions for clients and teammates. Documented current state and visualized future state for the line of business loan origination & servicing systems, and teammates & client experience for a successful banking experience.
Facilitation: Organized and facilitated multiple hybrid workshops, each with 50+ participants, developing multiple frameworks for evaluation, ideation, and prioritization activities. Delivered cohesive reports with readouts & recommendations to business stakeholders and executive leadership.
Service Prototyping: Transitioned from co-creation into leading creation. Provided guidance and recommendations on service design best practices to inform our stakeholders on human-centered methods to streamline the borrowing experience.
Design Research: Conducted 13 front-line teammate interviews, synthesized quantitative data, and presented to executive leadership to summarize pain points, gaps, and recommendations for business innovation.
Wayfair |
Product Design Co-op
Jan 2022 - Jun 2022 | Full-time | Boston, MA, US
Worked as a product designer for the Ideas & advice ideation project at Wayfair UXD team.
Design Ideation: Ideated and prototyped multiple options to enhance pre-shopping experiences. Collaborated with the content writers and UX design teams to design and iterate landing experiences, creating deliverable solutions with user flows and wireframes.
Usability Design: Facilitated desktop and mobile usability testing with 14 participants, and approached human-centered methods to identify current pain points and client needs.
Design Ideation: Ideated and prototyped multiple options to enhance pre-shopping experiences. Collaborated with the content writers and UX design teams to design and iterate landing experiences, creating deliverable solutions with user flows and wireframes.
Philips |
Service Design Intern
Mar. 2019 - Jun. 2019 | Full-time | Shanghai, China
Mainly participated in 2 projects in healthcare service about 5G Telemedicine Ultrasound Solution and Stroke Management.
Design Research: Conducted design research to define pain points of the telemedicine ultrasound solution through facilitated interviews with ultrasound techs.
Service Mapping & Design Ideation: Service blueprint - mapped stroke rehab service process ensures products have consistent care across the recovery period. Designed and visualized 2 digital rehab game concepts to encourage patients to continue training after hospitalization.
Workshop Facilitation: Co-facilitated 3 in-person workshops with product designers, UI/UX designers, business partners, and clinic specialists to evaluate stroke rehab game concepts.
CITS American Express Global Business Travel |
UX Design Intern
Followed the brand guidelines to build high-fi wireframe interfaces for the website. Worked with Marketing to develop online advertising and websites, offline guidelines for 2016 China Business Travel Forum.
2016 | Part-time | Shanghai, China
Project Experience
SCADpro- Sponsored Collaboration at Deloitte |
Design Researcher
Research: Worked as research lead for the management research process, identifying suitable Quantitative Research and Qualitative Research methods based on our priorities, timelines, and resourcing. Conducted the remote interview and online surveys, and analyzed research results. Presented and shared research findings with the whole team.
UX/ UI Design: Integrated user needs with material data analysis and organized information architecture. Designed the disability service feature pages on the app and the process bar for both app and web platforms. Participated in a remote usability test
Education
Savannah College of Art and Design |
M.F.A in Service Design
2019 - 2022 | Savannah, GA, USA
East China University of Science and Tech |
B.A in Product Design
2014 - 2018 | Shanghai, China